- Report the lost or stolen passport to HM Passport Office so it can be cancelled. - Report a theft to the local police and keep the reporting reference. - Tell ASAP when you need to travel and what passport information and identity documents you still have. We will explain what the replacement application needs.
Lost or stolen passport guide · New Zealand
Replacement For A Lost Or Stolen British Passport In New Zealand
Lost your British passport in New Zealand, or had it stolen? ASAP helps you get a full replacement with the paperwork checked and courier collection and return taken care of.
Start here
Eligible replacements are £799, 3 weeks or less, guaranteed, with government passport charges and courier delivery included. Tell us when you need to travel and we will help you choose the next step.
700+ British citizens helped worldwideOfficial DHL Express courier partner5-star Google-reviewed serviceRegistered UK passport agentAll-inclusive pricing
★★★★★Google review
“Thank you to George and the team at ASAP Passports. My partner lost her passport 3 weeks before our trip to Japan and it was renewed and back our hands in about a week. Communication was spot on and professional.”
New ZealandUnited Kingdom
First actions
What to do first
Clear guidance, in the right order.
Eligibility and service
A full replacement, with expert help included
The £799 eligible replacement service includes help with the application, document and photo checks, HM Passport Office fees, courier collection and return delivery.
The standard replacement option applies where the last UK passport was issued in 2002 or later and the other requirements are met. If the record is older or unclear, ask us about the passport history before choosing.
We bring the application together for you
A replacement can need extra evidence because the original passport cannot be submitted. We explain what your case needs and check it before submission, rather than leaving you to guess.
You prepare the pack with our help. We arrange collection, handle the application and get your new passport back to you.
A full passport for the journeys ahead
If you need a full replacement and the timetable fits, ASAP brings the application and courier arrangements together for you. You have help preparing the evidence and a clear service to follow.
For a departure before a full passport can arrive, ask about the appropriate next step. We will not tell you the replacement fits a date that it cannot meet.
One managed journey
Our Fast-Track Process for a Lost British Passport in New Zealand
- 01
Report Your Passport as Missing
Cancel it with HM Passport Office online or by LS01, and report a theft to the local police. We talk you through it.
- 02
Contact Us Directly
We confirm your eligibility from the year your last passport was issued, and tell you honestly whether we can meet your travel date.
- 03
Send Additional Documentation
DHL Express collects from your address. We check every document and your photo before anything is submitted.
- 04
Fast-Track Application
We manage the replacement through our direct HM Passport Office process and keep you updated at every stage.
- 05
The Passport is Sent to You
Secure DHL Express air freight, delivered to your door with full tracking.
Prepare your replacement
What Additional Supporting Documentation Will I Need to Replace a Lost or Stolen Passport?
- Details of your lost or stolen passport, and the cancellation reference, which we help you get.
- A police report reference, if it was stolen in New Zealand.
- A compliant digital passport photo, which we check before submission.
- Supporting identity and evidence documents for your case, which we confirm with you.
- An address in New Zealand DHL Express can collect from and deliver to.
Local guidance
Getting the replacement sorted from New Zealand
The full courier journey is included in the replacement service from New Zealand. We help you prepare the pack, arrange collection and return the new passport to your nominated address.
You do not have to arrange a trip to the UK. Tell us your next departure date so we can confirm whether the full replacement service fits.
Already have travel booked?
Tell us the date and destination before choosing. We will explain whether the full replacement service fits. If you need to depart sooner, we will be clear about that before you pay.
★★★★★Google review
“When the recent UK entry rules changed for people who have dual citizenship, weeks before we were due to travel, we knew we would be at risk of not having a British passport in time. We googled and found ASAP passports. We enquired online and within a couple of hours Jacob called us, despite it being well after business hours. He was thorough, informative and empathetic to our situation. He talked us through the options and after we decided to move forward, he supported us through the process (including finding old expired passport history, birth certificates etc). Jacob kept us updated the whole way and even after the passport was delivered he checked in to make sure all was ok. Customer service is often non existent these days even when paying a premium, but in this instance the expense was 100% worth it. Highly recommend.”
Clear pricing
How Much Will it Cost to Replace a Lost or Stolen British Passport in New Zealand?
£799 all-inclusive for an eligible replacement: the ASAP service fee, HM Passport Office fees, DHL Express collection in New Zealand, secure air freight and return delivery to your door.
Additional costs apply only where official evidence has to be obtained for you, such as a replacement birth certificate. We always quote before spending anything.
Guaranteed services are backed by a full refund if we miss the published turnaround. The clock starts when your complete document pack and/or passport is collected from you, not when you pay.
UK-side management
Why British citizens in New Zealand use ASAP
You do not have to work through the paperwork or arrange the passport journey on your own. ASAP checks the application, explains what is needed and keeps you informed while your passport is being handled.
Our clients’ experiences are the best way to see what that support means in practice. Read their reviews.
ASAP is an independent passport service. HM Passport Office issues your passport.
Start from here
Let us help with your replacement in New Zealand
Ready with the appropriate service? Start securely online. Want to check the evidence or travel date first? Ask a passport specialist.
Can I still travel within New Zealand without my British passport?
The documents you can use depend on the journey and your circumstances. Check the relevant official and carrier requirements before relying on another document. Tell ASAP your plans and we can explain whether the full replacement service fits the date.
What happens if my visa is in my lost passport? How do I prove my legal status in New Zealand?
Your right to be in New Zealand is not lost with the passport — the underlying permission still exists on the local record. Contact Immigration New Zealand and ask what evidence they can provide or reissue while your replacement is in progress. Keep your cancellation reference and police report: authorities generally want to see that the passport was properly reported. We work to your timeline so the gap is as short as possible.
Will my existing UK passport be cancelled once it is reported lost or stolen?
Yes, and that is the point. Once reported, HM Passport Office cancels it in their records so it cannot be used fraudulently. Reporting it reduces identity-theft risk. It also means the passport cannot be reinstated later, even if it turns up — so report it once you are genuinely satisfied it is gone.
Do I need to report a lost or stolen British passport to the British Consulate General?
Not for a replacement. Report the loss or theft to HM Passport Office, online through GOV.UK or by paper LS01 form, and report a theft to your local police station. British consulates are relevant for emergency travel documents, which are a different short-term product with heavy restrictions and are not accepted for travel to many countries. For a full replacement passport, you do not need a consulate appointment at all.
If I find my passport after reporting it lost or stolen, can I use it again?
No. Once it has been reported and cancelled, that passport is dead. Do not travel on it. Attempting to use a cancelled passport causes serious problems at check-in and border control. Hand it in or follow ASAP and HM Passport Office instructions for returning it, and continue with your replacement.
Can I expedite my passport replacement application?
That is exactly what this service is. Where your last UK passport was issued from 2002 onwards, an eligible replacement is 3 weeks or less, guaranteed, from document collection, for £799 all-inclusive, with a full refund if we miss it. Tell us your travel date when you get in touch and we will tell you honestly whether we can meet it.
How does the distance from the UK affect my replacement?
It affects the courier legs rather than the guaranteed processing window — the 3-weeks-or-less guarantee runs from collection, so transit is accounted for. What the distance really changes is your margin for error: there is no cheap short-notice flight home from New Zealand, so starting early matters more here than almost anywhere.
Can I still travel within New Zealand?
Yes. Domestic travel does not require a passport and a New Zealand driver licence covers everyday identification. Any international departure needs the passport.
What is included in the price?
The service price includes ASAP’s help, HM Passport Office fees, DHL Express collection and return delivery. A card processing fee is shown separately at checkout. If an official certificate needs to be obtained, we explain and agree that additional cost first. The service price includes ASAP’s help, HM Passport Office fees, DHL Express collection and return delivery. A card processing fee is shown separately at checkout. If an official certificate needs to be obtained, we explain and agree that additional cost first. Government passport charges, courier collection and return delivery are included with ASAP’s help. You do not need to pay the passport fee or organise postage separately. See the full fee details.
When does the guarantee start?
The eligible 3-week guarantee runs from DHL Express collection of your complete, correct document pack to the first attempted delivery of the new passport. The courier journey is included.