Lost or stolen passport guide · New Zealand
Lost your British passport in New Zealand, or had it stolen? Do not book a flight home — you do not need one.
Start here
If your last UK passport was issued from 2002 onwards, we replace it in 3 weeks or less, guaranteed, from the day your documents are collected. £799 all-inclusive. If we miss it, you get a full refund.
We help you get the old passport cancelled, prepare the replacement evidence, manage the application through our direct HM Passport Office process, and return your new passport to your address in New Zealand by DHL Express.
“Thank you to George and the team at ASAP Passports. My partner lost her passport 3 weeks before our trip to Japan and it was renewed and back our hands in about a week. Communication was spot on and professional.”
First actions
Clear guidance, in the right order.
A lost or stolen British passport has to be reported to HM Passport Office so it can be cancelled on the record. You can do this online through GOV.UK, or on a paper LS01 notification form. Cancelling is what stops the passport being used fraudulently, and it reduces identity-theft risk.
Go to your local police station and get the report reference. A police report may support a stolen-passport replacement and the cancellation record, and it is useful evidence if the passport is later misused.
British consulates deal with emergency travel documents, which are a different and much more restricted product. Single journey, heavy limits, and refused or retained by many destinations. They are not a replacement passport.
The sooner your documents are collected, the sooner the guarantee clock starts.
Eligibility and service
Yes. You do not need to return to the UK, and you do not need an appointment at a consulate.
Because your passport cannot be handed in, this is a replacement rather than a renewal, and HM Passport Office looks more closely at identity and passport history. That is the part we manage for you.
£799 all-inclusive, 3 weeks or less, guaranteed.
Treated as a first-time application: £1,499, around 4 weeks, best endeavours. See very old UK passports.
We confirm which applies before you pay for anything.
Applying directly through the standard overseas process means waiting while your application sits in the queue, with no one in the UK moving it along. Replacement applications also attract more scrutiny than renewals, so there is more that can stall.
We deal with both problems. We check every piece of evidence before HM Passport Office sees it, manage the replacement through our direct HM Passport Office process, and return your new passport by DHL Express.
That is why an eligible replacement is 3 weeks or less, guaranteed, from document collection. It is also why we refund your money if we cannot deliver on time.
No flight home. No standard overseas wait. No HMPO queue.
One managed journey
Cancel it with HM Passport Office online or by LS01, and report a theft to the local police. We talk you through it.
We confirm your eligibility from the year your last passport was issued, and tell you honestly whether we can meet your travel date.
DHL Express collects from your address. We check every document and your photo before anything is submitted.
We manage the replacement through our direct HM Passport Office process and keep you updated at every stage.
Secure DHL Express air freight, delivered to your door with full tracking.
Prepare your replacement
Local guidance
Domestic New Zealand travel does not require a passport, and a New Zealand driver licence covers everyday identification, so life continues largely uninterrupted.
The difficulty is that everywhere else is a long way away. Any international departure requires the passport, and from New Zealand every international departure is a long-haul flight that is expensive to rebook.
Report a theft at your local police station and keep the reference. Because of the distance involved, starting the replacement early matters more here than in most countries — there is no short flight home to fall back on.
British citizen or dual national travelling to the UK? You may not be able to rely on a foreign passport alone. If your UK passport is expired, very old, lost, damaged or never applied for, you risk problems at check-in or boarding. ASAP can help you get your UK passport fast from overseas.
Since 25 February 2026, British and Irish citizens cannot get a UK ETA, so you are expected to prove your citizenship with a valid British passport.
“When the recent UK entry rules changed for people who have dual citizenship, weeks before we were due to travel, we knew we would be at risk of not having a British passport in time. We googled and found ASAP passports. We enquired online and within a couple of hours Jacob called us, despite it being well after business hours. He was thorough, informative and empathetic to our situation. He talked us through the options and after we decided to move forward, he supported us through the process (including finding old expired passport history, birth certificates etc). Jacob kept us updated the whole way and even after the passport was delivered he checked in to make sure all was ok. Customer service is often non existent these days even when paying a premium, but in this instance the expense was 100% worth it. Highly recommend.”
Clear pricing
£799 all-inclusive for an eligible replacement: the ASAP service fee, HM Passport Office fees, DHL Express collection in New Zealand, secure air freight and return delivery to your door.
Additional costs apply only where official evidence has to be obtained for you, such as a replacement birth certificate. We always quote before spending anything.
Guaranteed services are backed by a full refund if we miss the published turnaround. The clock starts when your complete document pack and/or passport is collected from you, not when you pay.
UK-side management
ASAP Passports is an independent UK company and a registered UK passport agent. We are not GOV.UK or HM Passport Office. Your passport is still issued by HM Passport Office. What we do is manage the UK-side process so your application never sits in the standard overseas queue.
More than 700 British citizens worldwide have used the service. We are a 5-star Google-reviewed service and an official DHL Express courier partner.
Start from here
Tell us when your last UK passport was issued and when you need to travel. We will confirm your service and get the clock started.
For everyday life and travel inside New Zealand, a New Zealand driver licence will usually carry you. What you cannot do is travel to the UK, or leave New Zealand internationally, without a valid British passport. If you have travel booked, start the replacement now rather than close to the date. This affects domestic flights within New Zealand less than international travel, but always check with your carrier.
Your right to be in New Zealand is not lost with the passport — the underlying permission still exists on the local record. Contact Immigration New Zealand and ask what evidence they can provide or reissue while your replacement is in progress. Keep your cancellation reference and police report: authorities generally want to see that the passport was properly reported. We work to your timeline so the gap is as short as possible.
Yes, and that is the point. Once reported, HM Passport Office cancels it in their records so it cannot be used fraudulently. Reporting it reduces identity-theft risk. It also means the passport cannot be reinstated later, even if it turns up — so report it once you are genuinely satisfied it is gone.
Not for a replacement. Report the loss or theft to HM Passport Office, online through GOV.UK or by paper LS01 form, and report a theft to your local police station. British consulates are relevant for emergency travel documents, which are a different short-term product with heavy restrictions and are not accepted for travel to many countries. For a full replacement passport, you do not need a consulate appointment at all.
No. Once it has been reported and cancelled, that passport is dead. Do not travel on it. Attempting to use a cancelled passport causes serious problems at check-in and border control. Hand it in or follow ASAP and HM Passport Office instructions for returning it, and continue with your replacement.
That is exactly what this service is. Where your last UK passport was issued from 2002 onwards, an eligible replacement is 3 weeks or less, guaranteed, from document collection, for £799 all-inclusive, with a full refund if we miss it. Tell us your travel date when you get in touch and we will tell you honestly whether we can meet it.
It affects the courier legs rather than the guaranteed processing window — the 3-weeks-or-less guarantee runs from collection, so transit is accounted for. What the distance really changes is your margin for error: there is no cheap short-notice flight home from New Zealand, so starting early matters more here than almost anywhere.
Yes. Domestic travel does not require a passport and a New Zealand driver licence covers everyday identification. Any international departure needs the passport.
