Ask before you start

Not sure which passport service you need?

Tell us a little about your situation and when you need to travel. We will help you choose the right service before you pay.

An old passport, missing certificates, a first application or a family situation that needs explaining. You do not need to work it all out before getting in touch.

Before you send

A few details will help us point you in the right direction

What you need: a renewal, replacement, first passport or change of details.
When your most recent UK passport was issued, if you have held one.
Where you live and when you need to travel.
Anything you are unsure about, including documents or names that do not match.

Before you send

Tell us what you need help with

There is no charge to ask which service fits. Give us the details you know and we will explain the next step.

Unique or complex cases

Tell us what you need help with

We will confirm which service applies and whether your travel date is realistic before you pay.

Your nameEmail address

Telephone number

Choose the dialling code, then enter the number as you use it locally.

Country you are contacting us fromTravel date, if you have oneWhen was your last UK passport issued?Tell us what has happenedPlease give us at least 10 characters so we can understand what has happened.

Your details are sent securely to the ASAP Passports team. We reply directly to the email address you provide.

We will review your enquiry and contact you about the appropriate service and whether your travel date is realistic.

You can find your service and start online. If you would rather ask a question first, use the form. We are happy to help.

Clear answers

Frequently asked questions

Should I use this form or just start online?

You can find your service and start online. If you would rather ask a question first, use the form. We are happy to help. If you know when your last UK passport was issued and nothing unusual applies, start online. It is faster, and the guarantee clock starts sooner. Use this form if your case is genuinely complicated.

Will you tell me if you cannot meet my travel date?

Yes, before you pay. Tell us the date when you get in touch.

Is there a charge for asking?

No. Confirming which service applies to you costs nothing.

A few details will help us point you in the right direction

Tell us what you need help with

Tell us what you need help with

Frequently asked questions

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