Can I still travel within Germany without my British passport?+
The documents you can use depend on the journey and your circumstances. Check the relevant official and carrier requirements before relying on another document. Tell ASAP your plans and we can explain whether the full replacement service fits the date.
What happens if my visa is in my lost passport? How do I prove my legal status in Germany?+
Your right to live in Germany is not lost with the passport — the underlying permission still exists on the German record. Contact the issuing authority, usually your local Ausländerbehörde, and ask what evidence they can provide or reissue while your replacement is in progress. Keep your cancellation reference and police report: authorities generally want to see that the passport was properly reported. We work to your timeline so the gap is as short as possible.
Will my existing UK passport be cancelled once it is reported lost or stolen?+
Yes, and that is the point. Once reported, HM Passport Office cancels it in their records so it cannot be used fraudulently. Reporting it reduces identity-theft risk. It also means the passport cannot be reinstated later, even if it turns up — so report it once you are genuinely satisfied it is gone.
Do I need to report a lost or stolen British passport to the British Consulate General?+
Not for a replacement. Report the loss or theft to HM Passport Office, online through GOV.UK or by paper LS01 form, and report a theft to the German police. British consulates are relevant for emergency travel documents, which are a different short-term product with heavy restrictions and are not accepted for travel to many countries. For a full replacement passport, you do not need a consulate appointment at all.
If I find my passport after reporting it lost or stolen, can I use it again?+
No. Once it has been reported and cancelled, that passport is dead. Do not travel on it. Attempting to use a cancelled passport causes serious problems at check-in and border control. Hand it in or follow ASAP and HM Passport Office instructions for returning it, and continue with your replacement.
Can I expedite my passport replacement application?+
That is exactly what this service is. Where your last UK passport was issued from 2002 onwards, an eligible replacement is 3 weeks or less, guaranteed, from document collection, for £799 all-inclusive, with a full refund if we miss it. Tell us your travel date when you get in touch and we will tell you honestly whether we can meet it.
German law requires me to identify myself. Am I in trouble without my passport?+
No, provided you can identify yourself by other means — an Aufenthaltstitel or a German driving licence generally satisfies the requirement. Keep your police Anzeige reference with you while the replacement is in progress.
Will this affect my Aufenthaltstitel?+
The permission survives the loss of the book. If it was anchored to the lost passport number, contact your Ausländerbehörde about interim evidence while your replacement is under way rather than leaving it until renewal.
What is included in the price?+
The service price includes ASAP’s help, HM Passport Office fees, DHL Express collection and return delivery. A card processing fee is shown separately at checkout. If an official certificate needs to be obtained, we explain and agree that additional cost first.
The service price includes ASAP’s help, HM Passport Office fees, DHL Express collection and return delivery. A card processing fee is shown separately at checkout. If an official certificate needs to be obtained, we explain and agree that additional cost first.
Government passport charges, courier collection and return delivery are included with ASAP’s help. You do not need to pay the passport fee or organise postage separately. See the full fee details.
When does the guarantee start?+
The eligible 3-week guarantee runs from DHL Express collection of your complete, correct document pack to the first attempted delivery of the new passport. The courier journey is included.
